Refund & Returns Policy
Your trust matters to us. If something isn't right with your order, here's exactly how we'll handle it.
Our 14-day return window
You can return a product within 14 days of receiving it, as long as it meets the conditions below.
Return conditions
To be accepted, a returned item must be:
- Unused and in the same condition you received it
- In its original packaging
- If the product was sealed, it must still be sealed and unopened
As long as an item is returned in its original form, it can be returned.
Exchanges
We're happy to offer an exchange if there is a genuine problem with the device or product. Exchanges apply to actual product faults — not to damage caused by misuse.
Damaged or defective items (DOA)
If your product arrives faulty or damaged, please report it within 24 hours of delivery so we can make it right quickly. For a faulty item, the resolution — replacement, repair, or refund — depends on the product and is decided by the owner or one of our sales managers.
Warranty claims
To make a warranty claim, contact us on WhatsApp (0100 251 1662 or 0150 161 6167) and we'll guide you through the next steps.
- Branded products are covered by the official manufacturer/distributor warranty.
- Other products carry a 14-day NCS warranty against manufacturing defects — not covering physical damage or misuse.
Refunds
- Refunds are issued in cash.
- Once your return is received and approved, your refund is completed within 2–3 business days.
- We do not charge any restocking fee.
Return shipping
Return shipping costs are covered by the customer.
How to start a return or claim
You can start a return, exchange, or warranty claim through any of these:
- WhatsApp / call: 0100 251 1662 or 0150 161 6167
- Visit us: either of our shops in Cairo (see the Contact page)
- Online: through our website
We'll take it from there.